Sustainability & Carbon Transparency Case Study
Client: Hayes Hygiene Industry: Cleaning and Hygiene Supplies Location: United Kingdom Project Length: 4 Months Services Provided: Carbon footprint reporting, data methodology design, sustainability reporting process development Outcome: Scalable, audit-ready carbon reporting solution enabling client-level transparency
–Client Background
Hayes Hygiene is a leading UK provider of cleaning and hygiene products and services, supplying a wide range of business customers nationwide. As sustainability expectations increased across their client base, Hayes Hygiene recognised the need to provide clear, credible information on the environmental impact of the products their customers purchase. In particular, clients were increasingly requesting carbon footprint data to support their own sustainability reporting, procurement decisions, and ESG commitments.
–The Challenge
As Hayes Hygiene continued to grow, it faced increasing pressure to deliver transparent, accurate, and client-specific carbon footprint information.
Key challenges included:
- Responding to growing customer demand for carbon data
- Ensuring calculations were consistent, traceable, and audit-ready
- Creating a solution that could scale across product ranges and clients
Presenting complex sustainability data in a way that was clear and actionable, without overwhelming customers with technical detail.
Hayes Hygiene needed a carbon reporting solution that balanced technical robustness with client usability.
–Our Approach
AORA Solutions partnered with Hayes Hygiene to design and implement a robust, scalable carbon reporting process tailored to a UK SME operating in the hygiene and cleaning supplies sector.
Step 1: Defining Scope and Boundaries
We began by defining the scope and boundaries of the carbon footprint calculations, including:
- Which emissions sources would be included
- Which elements would be excluded
- Methodological assumptions and limitations
This ensured transparency, consistency, and alignment with recognised carbon accounting principles
Step 2: Data Sourcing and Traceability
To support credibility and audit readiness, we implemented vetted global carbon emission datasets within the reporting process.
This enabled:
- Consistent and repeatable calculations
- Full traceability of emission factors
- A methodology that could stand up to client scrutiny and external review
Step 3: Stakeholder Collaboration and Broader Sustainability Data
We worked closely with Hayes Hygiene’s internal teams and external partners to collect and validate sustainability data across multiple dimensions, including:
- Sustainable product credentials
- Geographical sourcing
- Product packaging
- Environmental impact beyond carbon
This collaborative approach ensured the reporting went beyond carbon footprint alone, providing a more holistic sustainability view for clients.
Step 4: Process and Reporting Development
AORA Solutions then designed a repeatable workflow to:
- Compile product-level data
- Calculate carbon footprints consistently
- Present results in clear, client-friendly formats
We co-developed the structure, templates, and visual design of client-facing carbon footprint reports, ensuring they were intuitive, visually clear, and easy to interpret for non-technical audiences.
–The Outcome
As a result of the project, Hayes Hygiene now has a scalable and robust carbon reporting capability that enables them to:
Produce accurate, client-specific carbon footprint reports using traceable and verified data
Provide transparency and build trust by clearly showing the environmental impact of customer purchases
Offer a broader sustainability perspective, strengthening their position as a responsible procurement partner
Support client ESG reporting and sustainability objectives
The solution has enhanced Hayes Hygiene’s value proposition and strengthened client relationships across their customer base.
–Ongoing Partnership
AORA Solutions continues to work with Hayes Hygiene to further develop and scale the carbon reporting process, supporting ongoing improvements and evolving client requirements.
What we did
Services Delivered
- Carbon footprint reporting methodology
- Emissions data sourcing and validation
- Sustainability data integration
- Client-facing sustainability report design
- Scalable reporting process development
–Frequently Asked Questions
What is a Carbon Reporting Solution?
A carbon reporting solution enables organisations to calculate, track, and communicate greenhouse gas emissions using consistent and auditable methodologies.
Why is product-level carbon reporting important?
Product-level carbon data supports sustainable procurement, Scope 3 reporting, and informed decision-making for clients.
Who is this type of solution suitable for?
This approach is ideal for suppliers, distributors, and wholesalers supporting clients with ESG and carbon disclosure requirements.
Does this support Scope 3 emissions reporting?
Yes. The solution incorporates Scope 3 emissions using vetted global datasets and traceable methodologies.
